We want to make this as simple as possible, however, I’m sure you understand that once you make a booking some expenses do occur.
Uh-oh, the wheels have fallen off!
Life occasionally takes tricky turns, unexpected and beyond control. In that case, we are sympathetic. If you have to cancel your attendance before 7 (seven) days prior to the event, we will give you all of your money back (or not even raise an invoice if that is your situation).
If it’s less than 7 (seven) days, we’ll keep half of your money (or invoice for half). But if you choose to attend a future program, we will happily pay forward that full contribution.
Damn! Wrong show.
Okay, so you booked the first set of dates and, as it’s turned out, you would rather attend the second — or vice versa. If we have available seats, we’ll happily shift you along. If there’s no available seats, we’ll have a conversation and figure out what to do, how we can help. We might treat it as the wheels have fallen off, or we might arrive at an amicable resolution we can all work with. If it’s feasible, we’re flexible.
Okay, not enough bums on seats.
If we don’t reach a minimum number, we may (note, that’s not definite) not proceed with the dates scheduled. In which case, we’re the ones with the wheels fallen off and you all get your dough back; or we have a conversation about what we might be able to do to help and resolve it that way.
If you have any concerns at all, please contact us so that we are fully aware of them and in a position to allay through parlay.